Freddie, the CEO of MagTel Inc., found that employees are wa…

Freddie, the CEO of MagTel Inc., found that employees are wasting time on unproductive tasks. To solve this issue, he measured one of his employees’ performances and provided regular feedback. This helped the employee to improve his productivity. In doing so, Freddie found that “what gets measured happens.” Therefore, in the context of project management and control, he must use ________ as a managerial review tool to improve financial performance and customer satisfaction of his company.