Albert Bertram sells high tech mining equipment in Italy. Be…

Albert Bertram sells high tech mining equipment in Italy. Before calling on prospects, he visited the Web sites of leading mining companies in the nation, and spoke to some internal contacts in his prospect’s companies about their challenges with the current mining equipment. Albert was in the _____ stage. 

 As Chavez walked into his customer’s office, he sensed the…

 As Chavez walked into his customer’s office, he sensed the customer was in a bad mood. Therefore, Chavez told his customer, “I realize your degree in chemistry makes you the expert on insecticides, but I suggest that you try my company’s new line of organic insecticides. Other dealers have had great success with this line, and I know this product would provide your store, which is so well run, with a good profit margin also.” What type of a close was Chavez using?