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When discussing the impacts of the Internet, we observed that marketplaces like Amazon or Alibaba are edging out the middlemen. We referred to this opportunity of digitalization as:

In Abraham’s coffee shop, customers are willing to buy medium coffee for 3 dollars. He says it creates 2 dollars’ worth of value on each cup. How much is the supplier opportunity cost?

The main intuition behind the Customer Service Life Cycle is that a firm performs both primary and support activities.

The steering committee includes programmers and developers who convene regularly to provide guidance to the IS function.

A friend tells you he got into the Sony Corp’s database and was able to see a secret document with the title and cast of movies currently in development. When you tell him he could get in trouble, he responds: ‘Why? I did not steal or disrupt anything. I have nothing to fear.’ What do you think about his answer?

Your company website is down. The IT department reports that the infrastructure collapsed as it received millions of requests from a specific address in Russia. Your company is a victim of:

Price is a consequence of value creation, not a determinant.

Could a Denial of Service (DoS) attack be carried out by hackers before the introduction of the Internet?

Information goods are not: 

You are the CIO of the restaurant chain Burger King. By chance you discover that your database administrator copied the list of approved vendors and negotiated prices to sell it to a competitor. What kind of security threat is this?