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Management of uric acid renal calculi consists of: Select all that apply Allopurinol Fluid replacement Diet Surgery if stone is unable to pass on it’s own

A(n) ____ call center takes orders, responds to billing inquiries, and provides customer support.

Technology such as knowledge management systems, network monitoring systems, and diagnostic systems enables the service desk to absorb many activities performed by other support groups. These other groups may then focus on tasks such as projects, operations activities, and maintenance activities.  

Skills that are specific to the customer service and support industry, such as understanding the importance of meeting customers’ needs and knowing how to manage their expectations, are considered part of customer service skills.

When a service desk is run as a(n) ____ center, management’s main objective is to minimize and eliminate expenses so that profits will be as high as possible.

Which is a challenge that small service desks face?

Which is true about outsourcing service desk services?

Skills people need that are unique to the profession they support, such as accounting skills or banking skills, are referred to as ____ skills.

In the 1970s, as companies focused on providing technical support, they realized the need to distinguish between ____.

Today’s environment, where people have access to their information and computing systems from public shared access points, is called anywhere computing.