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When you ask Mrs. Redding how she would like to pay the $48 she owes for today’s services, she hands you a credit card. When you look at the card, you realize that the card expired two months ago. Which of the following would be your best response to Mrs. Redding?

A new patient is one that has received professional services from a physician in the past year.

A superbill ________.

It was discovered in the recovery room that the surgeon removed the left lung of a lung cancer patient scheduled to have the right lung removed. This is an example of which of the following?

Which of the following is the appropriate way for the medical assistant working in a physician’s office to leave a message for patients at their place of employment?

Under a contracted or fixed prepayment called ________, providers are paid a fixed amount of money to provide needed care.

________ refers to failure to perform an act that is one’s required duty or that is required by law.

A licensed practitioner is said to have been ________ if a patient proves that the practitioner failed to comply with the standards of the profession.

My instructors for this program are Carol Stapleton and Kathy Wing.

Which of the following is demonstrated when a patient’s leg healed incorrectly because of the way the cast had been applied?