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The Critical Incident Technique of job analysis traditionally focuses on the collection of incidents with moderate (vs. low or high) levels of effectiveness.

Adaptive performance is also known as organizational citizenship behavior or prosocial organizational behavior.

Counterproductive work behavior is not the opposite of contextual performance.

Under which of the following conditions would a behavior (versus results or outcomes) approach to job performance be most appropriate?

Declarative knowledge is information about facts and things, including an understanding of a given task’s requirements, information on labels, facts, principles, and goals.

The ____________ characteristic of an ideal performance management system means that employee performance is evaluated consistently across people and time.

According to Dr. Elaine Pulakos and colleagues, traditional performance ratings or appraisals (e.g., by supervisors) are not the best way to deal with very low-performing employees, which is why companies instead use a separate process called a performance improvement plan or opportunity period.

The meaningfulness characteristic of performance management systems includes all the following EXCEPT:

All of the following are characteristics of an ideal performance management system EXCEPT:

Information gained from the organizational maintenance purpose of a PM system is used for all of the following EXCEPT: