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The second stage of team development, in which teams begin to develop concrete goals, is called

According to management experts, increased government regulations have increased productivity among American workers.

Human resources management is the sole responsibility of line managers.

Global Industries has just issued new appraisal forms to all managers. The company has requested that each subordinate be rated according to how closely the appraisal describes the employee. One statement reads, “This employee is never late for work.” The employee would be given a rating of any number from 1 (strongly agree) to 5 (strongly disagree). Global Industries’ new form is an example of a(n) ____ appraisal method.

American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site. Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some departments. By doing this, American Airlines offered ____ training for some jobs.

Periodically, employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction. This is an example of

The recent act that requires an organization with fifty or more employees to make health insurance available to employees or pay an assessment so employees can purchase their own health insurance is known as the ____ Act.

All of the activities involved in obtaining required materials, supplies, and parts from other firms are called

Herzberg thought a state of complete satisfaction was common among employees.

Stephanie receives high praise from her boss when she attracts a new client to her firm. This praise leads Stephanie to work hard to obtain more new clients. For Stephanie, the praise from her boss was