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Diverse energy sources and energy consumption trends are aspects of the __________ segment of the general environment that firms should monitor.

Why is trust necessary to build social capital?

Value chain activities in the value chain create value, whereas support functions generate costs

A company’s ability to acquire knowledge is:

A firm should outsource only activities where it cannot create value or where it is at a substantial disadvantage compared to competitors

Which of the following would be an example of the application of the next major technological opportunity for organizations?

At Southwest Airlines, the complex interrelationship between the firm’s culture and human capital adds value for customers in ways that other airlines cannot, such as jokes on flights by flight attendants and cooperation between gate personnel and pilots

The strategic management process is:

Which of the following statements is MOST consistent with the I/O view? Performance of a firm is most directly attributable to:

When considering the relationships among the various characteristics a firm possesses, it is necessary to understand that _________ are the most numerous.