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As you listen to someone talk, it is all right to interrupt the person to get what you believe will be an important phone message.

During the past decade, Carlos has had four different jobs for four different companies. Considering this, a functional or skills layout would be an effective approach to organizing information in his résumé.

When identifying appropriate jobs, economic need is one of the internal factors that you should consider.

Because the résumé is a listing of information, you should write it without the use of personal pronouns.

In a résumé, your name and contact information should be placed at the bottom of the page.

Rather than showing that you developed one skill on one job and another skill on another job, you can use the______, a strategy for organizing information on a résumé that groups related skills and is particularly good for those who have had many jobs.

We quickly forget most of what we hear, and our ability to remember is further impacted by multitasking.

People who prioritize relationships and others’ feelings over their own wishes typically choose to use the conflict avoidance strategy.

When engaging in negotiation, it is important to understand that you may need to be flexible about what you are negotiating.

Most people do a reasonably good job of talking informally and do not need to work on improving their conversational abilities.