A process improvement team seeks to change the dining room f…

A process improvement team seeks to change the dining room for a restaurant. The team surveyed current customers, collecting demographic data and asking what the customers like and don’t like about the current dining room and what they would like to see. Which tool would the team use next to prioritize their list of Customer needs?

I. Listening Comprehension (4 points total)    A. Um estudan…

I. Listening Comprehension (4 points total)    A. Um estudante de intercâmbio. You will hear two friends talking about Marcos Silveira, an exchange student. As you listen, try to find out his nationality, age, and what kind of person he is. Then select the correct answers. (6 pts total) ** TIP: Read the sentences before listening to the audio.

A Lean Six Sigma project was formed to reduce cycle time for…

A Lean Six Sigma project was formed to reduce cycle time for an order fulfillment process. The process analysis showed that more than 60% of the process activity was non-value added activity. The team is in the Improve phase and just selected several solutions for implementation. What should the team do next? [prior]