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Carrie, the manager of the pediatric floor, is being evaluated by her director. Carrie set goals last year such as increasing patient satisfaction on her unit by 20% and decreasing staff turnover by 10%. Carrie’s performance appraisal today is based on how well she achieved those goals. This type of performance appraisal measures:

When working with the community, recognizable nomenclature is important for:

Which of the following colleagues would a nurse typically delegate to in the health care setting? (Select all that apply.)

Policies and procedures are two functional elements of an organization that are extensions of the mission statements. The similarities between policies and procedures include: (Select all that apply.)

Answering questions such as “What business are we in?” and “What business do we want to be in?” can lead the organization to define the:

Areas of data evaluation on a balanced scorecard include: (Select all that apply.)

What are the two agencies that require all health care facilities to have detailed all-hazard preparedness plans? (Select two that are correct)

Participative leadership was first introduced in the late 1970s. It was adapted by health care organizations to form the basis of shared governance and has evolved to define the roles of nurses and resolve issues related to:

The network or pattern of social relationships and friendship circles within an organization is known as the:

A 50-car pileup occurs on a major freeway in California’s Central Valley as a result of heavy fog. There are major injuries, and victims are expected to be transported to local emergency departments. Which type of disaster is this classified as?