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XYZ Movers, a professional relocation company, has 3-person teams for their moving services. The company asks customers to complete a satisfaction survey regarding their recent move. For an employee’s performance appraisal, customer satisfaction surveys are also considered in addition to supervisor and team member ratings. Which of the following appraisal methods best describes this situation?    

This type of individual incentive plan rewards employees who recruit new customers or new employees.    

Which of the following effects describe the concept that a hard working employee is likely to stay at an incentive pay position?  

The halo effect and similar-to-me effects are considered examples of which type of rating error?    

Which evaluation system requires that supervisors compare each employee to every other employee?  

When companies’ merit increases don’t clearly reflect differences in actual job performance, they may need to provide which of the following?    

Which best describes incentive pay?    

________ pay is defined as added pay for employees that have reached pay range maximums and are unlikely to move into higher grades.  

Many nonunion companies offer higher compensation than they would if unions were nonexistent. What is this phenomenon called?  

Companies can control costs by replacing annual merit or seniority increases or fixed salaries with which type of plans?