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An appropriate reward for a consumer service representative who worked long hours to fill a new customer’s large order is a:    

The area from which employers obtain certain types of workers is known as the:        

Under the Occupational Safety and Health Act, _____ are required to train employees as required by OSHA standards.    

 In a dispute, it is the arbitrator’s responsibility is to:    

The process of transition for an employee home from an international assignment is known as:  

Transnational teams tend to be:   Answer: A  

 An inappropriate interview technique in which praise serves to cushion criticism by alternating positive statements with negative statements is known as:    

_____ are labor markets in which workers are hired into entry level jobs and higher-level jobs are filled from within.    

A _____ is a system of job evaluation in which jobs are classified and grouped according to a series of predetermined wage grades.    

To determine whether the high-performance work program is succeeding, managers should look at issues such as the following, EXCEPT: