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The direct approach could be a good choice for a bad-news message if you expect

To set up negative news in an indirect message, one good strategy is to

A direct-order message allows the writer to

The following sentence uses a slang word:“We take pride in our work.”

To communicate clearly, you should analyze your audience to determine what vocabulary is most appropriate for them.

Radhika is writing a letter to advise one of her clients about changes in the firm’s investment fee schedule. To ensure that the letter is easy to read, she plans to print it out and send it in paper form. A______ font would best suit her purposes.

Carlos would like to use multiple typefaces to add some subtle variety to his document. Which of the following options would be the best choice?

Both “Edward Edward” and “Lord Randall” feature this commonly-used device for medieval ballads.  

Which type of vessels filter pathogens from the body and drain the fluid that has moved outside of the circulation back into the vessels?

When examining the patient’s lymph nodes, the nurse finds enlarged  nodes located in front of the mastoid bone. The nurse documents enlargement of which nodes?