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The way that sales people incentivized customers to complete customer satisfaction surveys made them a strong indication of the success of the sales force. 

In Chapter 11, the book talks about balanced scorecard.  The case that was covered, Diagnostic Products Corporation changed their bonus structure and it was more like a balanced scorecard assessment, not just financial measures.  Which of the following was something that Diagnostics Product Corporation added that is related to the “Customer Perspective”?

_______________________ can make the management control systems tight only if they are frequent, detailed and performed by diligent and knowledgeable reviewers.

Action controls such as the control activities in COSO are an example of _______________________  which implements management control strategies.  

______________________ can make management control systems tight if they are frequent, detailed and performed by people that are diligent and knowledgeable.

In the Las Ferreterias case, managers were included in the new incentive plan as well as the profit sharing.

What is our R&D project planning and budget strategy?​

AT&T is the world’s _______ largest mobile telephone service provider.

 Americans / people born in America would tend to do all the following except.

Match the following control to the best example of that type of control. Some answers may be used more than one time or not at all.