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Change management is a group of _______________ used to help people understand the process of change and accept improvements in the way they perform their work.  

True or false? The change manager’s task is to help people understand that chaos is an unnecessary and abnormal part of change.

The change management process involves working the changes in a series of steps.  Put these steps in the most logical order.

Briefly explain what this tool is used for in Change Management?  

Describe 3 overarching principles about quality improvement and performance improvement that you have learned about in this course. 

There are six critical areas that need to be addressed in a healthcare organization’s emergency operations plan (EOP).  Name at least 3 of them.

A _________________ is a data display too used to schedule a process and track its progress over time. 

The correct meaning of the acronym HIPAA is: 

The stage of project team development in which conflicts emerge is called _____.

If the patient presents to the hospital without symptoms of urinary frequency, fever, and chills, receives an indwelling catheter, and is later diagnosed with a UTI the incidence of this infection would be determined as _____.