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A Six Sigma project team is working to reduce errors in a financial reporting process. The root cause analysis showed a significant difference between departments. The team is in the Improve phase and evaluating several ideas. The table below summarizes scores against decision criteria for the ideas.  CRITERIA AND WEIGHT Cost CTQ Impact Ease of Implementation Customer Satisfaction IDEA 3 4 2 1 TOTAL SCORE A 4 5 5 5 (a) B 4 4 3 4 (b) C 2 2 2 2 (c) Scoring: 1 = Worse and 5 = Better What is the total score for idea A?    [sa] What is the total score for idea B?    [sb] What is the total score for idea C?    [sc] Which idea should the team pick?    [select] (enter A, B or C)

A “phased” full-scale approach to implementing a solution at multiple sites [what]

A lean team was chartered to evaluate and enhance operations and patient flow in a hospital’s operating rooms.  The team focused on the patient admission to the SPU process areas.  The project was managed through the DMAIC framework.  The process analysis showed that more than 60% of the process activity was non-value added activity.  The team is ready for the Improve phase. Which of the following approaches could the team use to generate ideas to address and eliminate waste? [which]

Martin Luther King Jr. went to jail many times for acts of civil disobedience such as ignoring court orders prohibiting marches and boycotts. Some people, even those who agreed with him, criticized him for disobeying the law. However, most people today view these actions as a form of

To reduce grape processing costs at a winery, a Six Sigma project team has decided to purchase a new de-stemmer machine. The team must decide between two machines: the Rauch A20 and the C.M.A. Dream. Both machines have comparable quality levels and the same capacity, but different costs. The team needs to analyze the costs for both machines over a seven-year study period, with an MARR (an interest rate) of 12% per year. Machine 1: The Rauch A20 will cost $41,000 now, have operating costs of $6,000 per year, and have a salvage value of $3,000. What is the net present worth of the cash flows for Machine 1?    [a20] The net present worth of the cash flows for Machine 2 is −$84,400. Which machine should the team select?    [select]

Researcher Victoria Leto DeFrancisco studied the conversations of heterosexual couples in their homes to determine how power is created and maintained through day-to-day interactions. Which type of approach is she using in this research?

A manufacturer is prioritizing the results of a survey taken to develop its next generation television.  One customer requirement that has emerged is that the television should operate for long periods (years) without failures.  In fact, the longer a television operates without failures, the more satisfied a customer would be. Based on the Kano model, this is an example of [what]

A local candy maker wants to monitor the quality of its best-selling product:  Italian lemoncello almonds.  Each hour, a random sample of 100 candies is selected and examined for visual defects. Which SPC chart should be used to monitor the fraction (or proportion) of defective candies? [which]

What is an example of a law enforcement policy that makes the poor less visible?

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