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Culture change within nursing homes was initiated by the:

A nursing unit has demonstrated lower patient satisfaction scores during the last quarter. The manager of the unit has formed a small team to set long- and short-term goals for the unit with action plans to increase patient satisfaction. This is an example of which management process?

A nursing manager recognizes that the changes that she is expected by administration to implement will be met with staff resistance. She is committed to determining the root of the resistance and communicating positively with her staff. The nurse manager’s actions characterize her as a(n):

Employee assistance programs can be especially useful when mitigating which source of violence?

Assigning individual personnel to work specific hours, days, or shifts and in a specific unit or area over a specified period of time is known as:

The first step of the strategic planning process is to:

_____ is a personal quality that is admired in the person with referent power.

The division of work by occupation or function is a form of:

The nurse manager within a small department has requested that the staff decide department coverage over the holidays. The department is not associated with patient care and serves as a supportive role to the organization. The staff is to present the manager with the coverage plan during the month of December. This is an example of which type of decision?

Which of the following collaborative processes assesses, plans, facilitates, coordinates, advocates, and evaluates options and services required to meet an individual’s comprehensive health needs?