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Recognizing one’s own prejudices and learning about other people’s differences is the first step toward:

A family member of a patient files a complaint that her mother’s dentures were lost when the patient was transferred from one unit to another. The risk management department interviews the patient and the staff nurses who cared for the patient. Which of the following problem-solving techniques was used?

A nurse believes that she should provide optimal care to all clients, regardless of their cultural background. She is struggling with her emotions when caring for a client with a violent criminal background. What would be the best course of action for this nurse?

Opinion leaders are:

Which of the following factors is used to describe the degree to which successful planned change is thought to be better than the status quo?

The ways in which work is divided and coordinated among members and the resulting network of relationships, roles, and work groups is the:

A disease management program usually focuses on patients with:

A performance appraisal criterion that measures the ability to perform a skill successfully is:

A nursing manager is evaluating an employee’s dependability, responsibility, and decision-making ability on a scale of 1 to 5. This is an example of what type of rating system?

Shared governance is a vehicle for engaging organizations and creating the necessary forums and intersections that assure the decisions and actions remain dynamic and as close to the point of service as possible. Shared governance promotes: