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Connecting emotionally to the guest is the most important critical part of a successful sever and guest interaction.

____________wines generally are lighter in style and flavor; therefore, they match well with lighter foods such as many common appetizers, flaky filet of fish, simply prepared chicken, and veal.

The guest who has diet restrictions will expect the server to be knowledgeable in answering questions and in making appropriate suggestions.

The guest who sends items back to the kitchen is a person that the server will never be able to satisfy.

Certain food items can be served with flair and showmanship by displaying a special technique or method of presentation, such as:

____________beer is a lager that is generally heavier, darker, and sweeter than regular beer.

Acknowledging guests within the first few seconds after they are seated displays an important sense of urgency on the server’s part.

An experienced server will quickly recognize when the price of the menu is a serious factor for guests and will:

Exceptional customer service can be summed up as “__________________” in a professional, competent, and timely manner.

____________, an Italian style of coffee, involves a process in which a specially blended and roasted coffee, finely ground, is brewed rapidly (20 to 25 seconds) under pressure, through a fine mesh screen filter.