Olivia is working hard on a big client proposal. She believe…

Olivia is working hard on a big client proposal. She believes that if she puts in enough effort, she will complete the proposal successfully. She also believes that if the proposal is successful, her manager will give her a bonus. According to expectancy theory, Olivia’s belief that her effort will lead to a successful proposal reflects ______, while her belief that completing the proposal will result in a bonus reflects ______.  

Rafael enjoys the work he does as a maintenance technician f…

Rafael enjoys the work he does as a maintenance technician for a local elementary school. His approach to the job is very different from that of his predecessor, who kept “strict boundaries” with students and school employees. Besides doing his daily maintenance tasks, Rafael makes an effort to engage with students, faculty, and staff on a daily basis. In fact, students love “Mr. Rafael.” He sees his work as critical part of the students’ educational experience. The small, meaningful changes Rafael has made to the execution of his job is called _________________________.