Your editor at the Enquirer wants to know whether the expens…

Your editor at the Enquirer wants to know whether the expense of adding a video about how germs spread at the gym to your news article is worth it. You tell her:  A) You are not sure because there is no research supporting the use of video B) Yes: video can help people understand how things happen and remember the information C) No: video gets people’s attention but they don’t retain the information well

The person working the fast-food drive-thru is very rude to…

The person working the fast-food drive-thru is very rude to you when you order your bacon biscuit on your way to work. You assume this is because they are just a rude person, and you don’t consider that maybe they’re just having a bad morning or maybe they just received a text with some bad news from their mom. You are most clearly demonstrating which one of the following social psychological concepts?