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Which of the following should be included in a crisis management plan?

In which section of an indirect message should you provide information that will lead the audience to the negative news?

Which approach to bad news should be taken if you want to get the reader’s attention immediately?

If you have mildly disappointing information to deliver as part of a positive message, you should

Condolence messages should

Emotions often run high when negative messages are involved for both the sender and the receiver which makes high standards of ethics and etiquette important.

The most common type(s) of routine requests(s) is/are

Why should an apology be delivered quickly when an apology is included in a negative message?

How should a series of questions be handled in a routine request?

Which of the following is a neutral statement that establishes common ground with the reader without revealing the main idea of the message?