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Customer service is a proactive method to serve customers.  

Created by Congress to promote an active secondary market for home mortgages, Fannie Mae and Freddie Mac purchase loans that meet specific underwriting standards such as loan size, documentation, and payment to income ratio. The loans that Fannie Mae and Freddie Mac are eligible to purchase are commonly referred to as:

Conrad Hilton went to Cisco, TX to buy a hotel.  

What is a potential disadvantage of using email for surveys?

When they engage in benchmarking hotel managers seek to find 

Hotel owners want their guests to have 

What is the denominator in the formula managers use to compute Cost per Occupied Room? 

Which type of hotel guest would be most influenced to choose a hotel based upon its curb appeal?

For any specific date, a hotel’s availability forecast identifies the

Identify two new insights you gained about the concept of Acid-Base Balance/Imbalances that were not covered on this quiz.