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Gap analysis is a process of comparing an organization’s needs against its current capabilities.

29. The introduction written for a table should include an explanation of everything in the table. 

6. Both a specific audience and a multiple audience have the same point of view. 

30. The terms World Wide Web and Internet mean the same thing. 

25. When using a graphic in a report, a person should explain the significance of the graphic when introducing it. 

40. After the introduction, the body of the progress report describes the accomplishments of the organization or the unit, with headings determined by each activity category or the type of work undertaken. 

20. Memos may be sent to only one person. 

39. Progress reports always use subheadings under, for example, Work Completed and Work Scheduled. 

33. Web users may become discouraged when using a site that contains too many graphics. 

13. Writers should use more direct quotations than summaries and paraphrases in their documents.