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. _____ refers to the buyer’s feelings toward the purchase. 

When the salesperson for Thymes Unlimited walked into the office of the department store buyer, she laid a sample of the company’s newest line of hand-blown glass candleholders in front of the buyer and said nothing as she waited for the buyer to comment on the candleholder. This salesperson used the _____ approach. 

One of the elements of the sales presentation mix is:

Which one of the seven ingredients of crime requires that the actor achieve the result through his or her own effort?

_____ refers to reaching an agreement mutually satisfactory to both buyer and seller. 

The first level of relationship in a business friendship is: 

Chapter 4 of I. Scott MacKenzie’s Human-Computer Interaction: An Empirical Research Perspective and “Survey Research in HCI” by Hendrik Müller, Aaron Sedley, and Elizabeth Ferrall-Nunge together provide a strong overview of the use of surveys in human-computer interaction research. Imagine you are running a study where you want to evaluate users of virtual assistant systems (e.g. Amazon Alexa, Google Home, Apple Homepod, etc.) about their use habits. Because you want to evaluate a variety of tools, you opt for survey research. First, describe some data you will seek to gather from this survey. The data you gather must include at least one example each of nominal, ordinal, interval, ratio, and qualitative data. Make sure to identify which data are of each type. Then, describe who the study’s population, sampling frame, sample, and respondents would be, and explain how each of those categories is derived from the previous one. Finally, describe at least two reasons your study’s findings might not be generalizable, either due to issues of validity or due to potential biases. Remember, our goal is to assess your understanding of the relevant course concepts, not compare your answer to a pre-established list of correct answers. You may articulate your assumptions or add additional details necessary to allow you to demonstrate you understanding.

 “Would you prefer the freezer unit beside the refrigerator or above it?” is an example of the _____ close. 

According to the text, which of the following is one of the seven basic factors to be considered in the allocation of a salesperson’s time? 

After step 10 of the selling process, the salesperson moves back to the _____ stage, when it is time to plan the next sales call on a customer.