Please do a room scan as shown in the video. Be sure to co…

  Please do a room scan as shown in the video. Be sure to complete ALL three steps below: Power off your phone in view of your camera, and place it away from the testing area. Use a mirror to show your testing device’s keyboard and screen. Show your hands and wrists (if you are wearing a smartwatch, please remove it and place it with your phone). NOTE: Failure to do a proper room scan will result in a zero in this quiz.   By proceeding, you agree that you have read and agree to follow the test instructions and online testing protocol. 

Hannah has been working for your company for several years….

Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah informs you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters. Which of the following is the MOST likely cause of Hannah’s print problems?