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Messages written for business purposes should be courteous, correct, concise, clear, and complete.​

Electronic record files can be named and stored using an alphabetic, subject, geographic, or numeric arrangement.​

​Pitch is an attribute of voice that conveys the attitude or emotional state of the speaker.

​Formal business reports are typically formatted in memorandum style.

​Vertical drawer cabinets are the traditional storage cabinet for physical records.

​For alphabetic indexing, all punctuation is considered when indexing personal and business names.

Deductions may be made from an employee’s pay for which of the following?

​ Nonverbal communication symbols have different meanings from culture to culture.

Which of the following does not describe public goods?

Any federal action or decision that limits our civil liberties or civil rights in the US is only constitutional if the federal government demonstrates that it has_________.