Blog

_______ emphasizes practice that turns information into knowledge and then into practiced experience.

A popular proactive approach in customer service that empowers customers to go to a company’s website and initiate most of the queries and functions normally handled by a call center is called:

The medium through which a message is transmitted to its intended audience is called a:

Telemarketing is a form of:

Managers use _______ to maintain awareness of CSR attitudes toward the customers.

A database created and used by CSRs that contains information on how to resolve common service issues is known as a(n):

A type of non-spoken communication that includes tone of voice, eye movement, posture, hand gestures, and facial expressions is called:

The phrase, “We all want to be acknowledged and welcomed warmly by someone who sincerely is glad to see us”, reflects which basic customer need?

Which nonverbal behavior can be interpreted as readiness or aggression?

When deciding on an appropriate dress code, most organizations take into consideration: