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Each and every student will be required to participate in one group writing project contains a redundant expression.

Blogs can be useful to a company for crisis communication.

Memos should be organized directly by conveying the main idea first.

Expressions such as pursuant to your request and thank you in advance increases the professionalism of business messages.

Adjustment messages should rectify a wrong if one exists, regain the confidence of the customer, and _______.

If you want to express sympathy immediately after learning of a death or an accident, you might precede a phone call or a written condolence message by _______.

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following states the purpose in a way that could be used to start the email message?

Do not hesitate to contact me is an effective example of closing pleasantly in a response message.

An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a _______.

Mary Jackson is 95 years old.  While an impatient at General Hospital, she agrees that she does not want to be resusciated if she would have a cardiopulmonary arrest.  She signs a form and the physician documents it in the record.  This best describes a (an) ________ .