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Match each item or record to the definition or example

Your physician’s office uses the type of patient flow technique where you are setting aside blocks of time for similar patient problems. Ex: all patients with diabetes in the morning & hypertension in the afternoon.  What technique is this?

The fastest and most reliable delivery serviced offered by the USPS is which of the following?

Which of the following is NOT a good way to improve scheduling of patients?

Which of the following is a good office voice mail?

When an angry patient is calling with a complaint, what is the best rule to follow?

What is the proper way to type a name onto a label?

What is the first thing to do when opening the office for the day?

If two employees are having a conflict over who is supposed to do a specific job, the office manager might act as a 3rd party to help them work through and resolve it by offering compromises. What approach to conflict is this?

If two employees are having a conflict over who is supposed to do a specific job, the office manager might act as a 3rd party to help them work through and resolve it by offering compromises. What approach to conflict is this?