12. A dance was held one evening.  You take off your sunglas…

12. A dance was held one evening.  You take off your sunglasses and leave them on a table in the corner with your hat.  During the dance you notice Jerold wearing sunglasses just like yours.  When you check you realize that your sunglasses are no longer on the table.  After the dance when you go to pick up your glasses and hat, you only find the hat.  Jerold is also getting ready to leave the dance.  When you ask him about your glasses you note a panicked expression cross his face as he excitedly tells you he returned the glasses to where he had found them.  You point out that they were not with your hat when you looked.  He leads you to a nearby table and shows you the glasses.  Jerold then says, “See, you can trust me.” The best response you can give to Jerold’s comment is:

CASE STUDY 3: You are the crisis management coordinator at a…

CASE STUDY 3: You are the crisis management coordinator at a state school for children who are deaf or hard of hearing.  One day you receive a call from one of the classroom teachers that Joseph, a 14-year-old youth from a small rural community, is angry and is threatening to “break some heads” if the teacher doesn’t “back off.”   The teacher is calling you for backup.  As the senior staff on site, you oversee organizing the staff response.  The teacher has already evacuated the other students from the classroom.  As you arrive, so does Denise, a CYC practitioner from Joseph’s dorm who you believe has a strong, positive relationship with Joseph.