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Match each facial muscle to the correct action.

Match each term to the correct definition. 

Offering your customer an alternative such as 25% off a new product will help retain their goodwill.

True/False: The sartorius muscle is a strap-like muscle in the thigh that flexes, abducts, and laterally rotates the thigh at the hip. It also serves as the lateral boundary for the femoral triangle.

What is the most abundant element in the Earth’s crust?

This muscle originates on the coracoid process of the scapula & inserts on the anteriomedial surface of the humerus. It acts to adduct and flex the arm at the shoulder joint.

Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to communication.

I understand that 5% of my grade comes from completing the Concept Overview Videos in Connect. The Concept Overview Videos are due at the beginning of every chapter. There are definite due dates for Concept Overview Videos and late penalties apply regardless of the reason for late submission.  I must hit SUBMIT when I complete the assignment.

Test Question #2

Which of the following is a characteristic of an effective buffer for a bad-news message?