Blog

A database created and used by CSRs that contains information on how to resolve common service issues is known as a(n):

A type of non-spoken communication that includes tone of voice, eye movement, posture, hand gestures, and facial expressions is called:

The phrase, “We all want to be acknowledged and welcomed warmly by someone who sincerely is glad to see us”, reflects which basic customer need?

Which nonverbal behavior can be interpreted as readiness or aggression?

When deciding on an appropriate dress code, most organizations take into consideration:

Which of the following customer service media is not considered “listening tool” in use on the internet?

Characteristics that place the organization at a disadvantage relative to others are termed:

The ______ approach to serving customers is a concept that understands customer service to be fundamentally inter-related with a customer’s actual value as a customer.

_________ is when people categorize individuals or groups according to an oversimplified standardized image or idea.

A collection of demographic information creates a(n) _________, which explains who the customers are and what they want in terms of service.