Skip to content

Quiz Lookup

  • Home
  • Blog

Blog

A database created and used by CSRs that contains informatio…

A database created and used by CSRs that contains information on how to resolve common service issues is known as a(n):

Published November 25, 2024
Categorized as Uncategorized

A type of non-spoken communication that includes tone of voi…

A type of non-spoken communication that includes tone of voice, eye movement, posture, hand gestures, and facial expressions is called:

Published November 25, 2024
Categorized as Uncategorized

The phrase, “We all want to be acknowledged and welcomed war…

The phrase, “We all want to be acknowledged and welcomed warmly by someone who sincerely is glad to see us”, reflects which basic customer need?

Published November 25, 2024
Categorized as Uncategorized

Which nonverbal behavior can be interpreted as readiness or…

Which nonverbal behavior can be interpreted as readiness or aggression?

Published November 25, 2024
Categorized as Uncategorized

When deciding on an appropriate dress code, most organizatio…

When deciding on an appropriate dress code, most organizations take into consideration:

Published November 25, 2024
Categorized as Uncategorized

Which of the following customer service media is not conside…

Which of the following customer service media is not considered “listening tool” in use on the internet?

Published November 25, 2024
Categorized as Uncategorized

Characteristics that place the organization at a disadvantag…

Characteristics that place the organization at a disadvantage relative to others are termed:

Published November 25, 2024
Categorized as Uncategorized

The ______ approach to serving customers is a concept that u…

The ______ approach to serving customers is a concept that understands customer service to be fundamentally inter-related with a customer’s actual value as a customer.

Published November 25, 2024
Categorized as Uncategorized

_________ is when people categorize individuals or groups ac…

_________ is when people categorize individuals or groups according to an oversimplified standardized image or idea.

Published November 25, 2024
Categorized as Uncategorized

A collection of demographic information creates a(n) _______…

A collection of demographic information creates a(n) _________, which explains who the customers are and what they want in terms of service.

Published November 25, 2024
Categorized as Uncategorized

Posts pagination

Newer posts Page 1 … Page 34,110 … Page 74,072 Older posts
Powered by Studyeffect
  • Privacy Policy
  • Terms of Service
Quiz Lookup
Proudly powered by WordPress.