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The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.

Citing others’ expert opinions and research to support your position is an effective way to establish your credibility for a persuasive message. 

In which of the four quadrants of leadership would you place Superintendent Robinson?

Justification/recommendation reports are sometimes called _______.

In what order should you organize your ideas when you believe your audience will be agreeable to the suggestions in your justification/recommendation report?

In which format should a short informal report to a customer be written?

In which part of a persuasive request should you build interest, explain the purpose of the request logically and concisely, prove its merit, and reduce resistance?

Smart managers deliver bad news to employees promptly and honestly because receiving bad news via the grapevine can seriously damage workplace morale.

Learning how to write sales messages can help you as both a professional communicator and a consumer.  

One of the goals of delivering bad news is to regain the confidence of the receiver.