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The bad feelings associated with disappointing news can gene…

The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.

Published October 14, 2024
Categorized as Uncategorized

Citing others’ expert opinions and research to support your…

Citing others’ expert opinions and research to support your position is an effective way to establish your credibility for a persuasive message. 

Published October 14, 2024
Categorized as Uncategorized

In which of the four quadrants of leadership would you place…

In which of the four quadrants of leadership would you place Superintendent Robinson?

Published October 14, 2024
Categorized as Uncategorized

Justification/recommendation reports are sometimes called __…

Justification/recommendation reports are sometimes called _______.

Published October 14, 2024
Categorized as Uncategorized

In what order should you organize your ideas when you believ…

In what order should you organize your ideas when you believe your audience will be agreeable to the suggestions in your justification/recommendation report?

Published October 14, 2024
Categorized as Uncategorized

In which format should a short informal report to a customer…

In which format should a short informal report to a customer be written?

Published October 14, 2024
Categorized as Uncategorized

In which part of a persuasive request should you build inter…

In which part of a persuasive request should you build interest, explain the purpose of the request logically and concisely, prove its merit, and reduce resistance?

Published October 14, 2024
Categorized as Uncategorized

Smart managers deliver bad news to employees promptly and ho…

Smart managers deliver bad news to employees promptly and honestly because receiving bad news via the grapevine can seriously damage workplace morale.

Published October 14, 2024
Categorized as Uncategorized

Learning how to write sales messages can help you as both a…

Learning how to write sales messages can help you as both a professional communicator and a consumer.  

Published October 14, 2024
Categorized as Uncategorized

One of the goals of delivering bad news is to regain the con…

One of the goals of delivering bad news is to regain the confidence of the receiver.  

Published October 14, 2024
Categorized as Uncategorized

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