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 ______________ is the term William Ouchi used to refer to the management approach typically used by firms in the United States.

__________ is choosing among two or more alternatives.

The concept that a hierarchy of human needs could be used to explain motivation was developed by

__________ means giving employees the authority and responsibility to respond quickly to customer requests.

Max Weber used the term __________ to describe middle managers whose job was to implement the orders of top management.

__________________ means tailoring products to meet the needs of a large number of individual customers.

The __________ activity records the customer requests for products or services.

__________ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.

Printers connected to the Internet that provide printing services to others on the Internet are called __________.

__________ are all about making people (end users) more productive.