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Management needs to be prepared to deal with problems and seize opportunities as they arise. A company often identifies alternative courses of action to be taken if events undercut a strategic or tactical plan. These are called _____ plans.

What is the primary diagnostic tool to order to confirm your diagnosis? 

The _____ is an important scheduling tool for large projects. It breaks the projects into a sequence of events and smaller tasks.

The disadvantages of group cohesiveness include:

The three main types of facility layouts are:

List the three most commonly used scheduling tools for complex production situations.

List the three basic types of work teams.

Dean Jager is the supervisor of the volunteer staff at the Booth Western Art Museum. He makes the work assignments, determines work schedules, and makes sure the museum uses all its volunteer staff efficiently. Jager is involved in _____ planning.

Most firms have three distinguishable levels of management. They are:

A(n) _____ is a picture of the relationships among tasks and those employees given authority to do those tasks.