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Justification/recommendation reports are sometimes called _______.

In what order should you organize your ideas when you believe your audience will be agreeable to the suggestions in your justification/recommendation report?

In which format should a short informal report to a customer be written?

In which part of a persuasive request should you build interest, explain the purpose of the request logically and concisely, prove its merit, and reduce resistance?

Smart managers deliver bad news to employees promptly and honestly because receiving bad news via the grapevine can seriously damage workplace morale.

Learning how to write sales messages can help you as both a professional communicator and a consumer.  

One of the goals of delivering bad news is to regain the confidence of the receiver.  

Kiara must send a refusal letter to Ryan, who recently interviewed for a job. Which of the following closings is recommended for a bad-news message?

A report that condenses a 200-page government policy report on oil drilling in Alaska into a shorter report for Sierra Club members to read is a _______.

All bad-news messages should be presented using the indirect strategy.