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33. Web users may become discouraged when using a site that contains too many graphics. 

13. Writers should use more direct quotations than summaries and paraphrases in their documents.

21. A sender of a text message should consider the audience to determine how formal the message should be. 

18. Copyediting means proofreading for correct spelling, grammar, and mechanics.

9. Scope is important because it helps technical writers determine what information to include about a topic. 

23. Hierarchical order means listing people’s names in a memo according to their degree of importance to the organization. 

The goal of rent control is to

Hannah bakes cookies that she sells at the local farmer’s market. If she purchases a new convection oven that reduces the costs of baking cookies, the

Prices direct economic activity in a market economy by

Figure 6-3 Refer to Figure 6-3. A government-imposed price of $6 in this market is an example of a