A physical therapist assistant prepares to apply a hot pack…

A physical therapist assistant prepares to apply a hot pack to the low back of a patient diagnosed with degenerative disk disease. When inspecting the patient’s skin the PTA identifies several blisters on the patient’s right side. The patient indicated they were cause by heat from a hot pack applied during the previous treatment session. The patient indicates he was hesitant to tell the PTA that the heat was too intense. The MOST appropriate action is to to: