Blog

As compared to happy customers, unhappy customers typically talk less about their buying experiences.

In a stratified sample, each selected subgroup is relatively homogeneous for a certain characteristic.

Purchasers of component parts and materials need regular, continuous supplies of uniform-quality products.

The Asian American subculture consists of numerous ethnic groups, each of which brings its own language, religion, and values to the marketplace.

Customer win-back is a customer relationship management strategy that focuses on acquiring new customers.

Sampling is the process of selecting survey respondents or research participants.

A consolidated metropolitan statistical area comprises of two or more primary metropolitan statistical areas.

Asian Americans are an attractive target to marketers as they have the fastest rising income.

The sale of a product to a customer via a vending machine is typical of a transaction-based relationship.

The data obtained from government records and industry publications can be classified as external data.