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Describe how inferences based on the representativeness heuristic are essential to our understanding of the world.  Then describe how inferences based on representativeness can cause us to make bad judgments in some cases.

In the flower shop, you water the flowers and then are given the additional responsibility of arranging the flowers. What is this known as?

Now we look at the general case: for n >= 2,

In our coffee shop, we train new employees to use the machines by having them watch online videos. What type of training is this?

In our coffee shop, we do an intensive training to reduce food waste from making individuals’ drinks wrong. What type of training is this?

Which performance appraisal lets us get the true representation of the employee’s performance as we see the boss’ ratings, colleagues perceptions and subordinates?

What is NOT a sign of workplace bullying?

In the flower shop, you switched the cards on valentine day with the flowers and sent the recipient the flowers from the wrong sender.  This resulted in some breakups and very angry customers coming in to yell at you. What is this known as under the job characteristic model?

In the flower shop, you get to choose how you complete the work for the day from arranging flowers, meeting with customers, and taking care of the plants. What is this known as under the job characteristic model?

What exam focuses on support for HR professionals who directly manage employee and labor relations, business management and talent planning and acquisition, among other projects?