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Caterpillar’s CEO, Donald V. Fites, makes it clear that the biggest reason for Caterpillar’s success has been:

What category of biological molecules are steroids included in?

The following figure represents which process?   

With respect to the text’s advice in conducting a SWOT analysis, which of the following best describes “Look for Causes, Not Characteristics”?

Channel strategy should guide channel design so as to help the firm attain:

According to the textbook, competitive advantage (strategies) may primarily rely on all of the following EXCEPT:

Which company in the text advertised in a trade magazine offering a “Category Management Partner” program as an inducement to potential channel members?

According to the text, the most basic variable affecting channel design is:

Other economic issues of concern to channel members include all of the following except:

All other factors being equal, in general there is __________ between the degree of standardization of products and channel length.