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Ella owns and manages a retail store that sells evening dresses and formal gowns. Unfortunately, she has the flu. She cannot go into the store. Because the business is busy at this time of year, she is not willing to close the store. Therefore, she wants to make sure all the employees know that Erin, the assistant manager, has legitimate power to operate the store. Ella should ___________ describing the current situation.

In this module on Canvas, you watched a short video with Vanessa Van Edwards, author of Human Lie Detection & Body Language 101: Your Guide to Reading People’s Nonverbal Behavior. Vanessa briefly discussed the term, spontaneous trait transference. More specifically, she explained that when you speak ill of someone, people cannot help but associate those negative traits with you as well as the person you are referring to in the conversation. Instead, she recommends that you should:

During a negotiation, you should try to make the first offer.

Anthony, a restaurant manager, says the following to the wait staff, “We are operating at a limited seat capacity this week, due to being short-staffed in the kitchen. Therefore, we have limited needs in the dining area. If you are late for work this week, you will be asked to go home, and I will give your hours to another team member. I know all of you need the hours, but I need you to be on time.” What type of reinforcement is the manager using?

According to your reading, Martin Luther King Jr. and St. Mother Teresa were ________ leaders.

Nina says to her partner, “When we rush through a project to meet a deadline, the quality of our work suffers, and I feel bad.” Considering the make-up of the BCF statement, what part of Nina’s comments reflects the behaviors?

Gabe is a realtor in a beach town. During the winter months, he and many of his co-workers contact former tenants (people who have previously vacationed to the town) about their vacation plans for the upcoming summer, in hopes of securing a series of weekly summer rentals. Gabe’s manager sends a message to the team, at the end of each week, congratulating the team members who secured the most rentals for that week. What type of reinforcement would best describe the manager’s messages?

“I was hoping that Colin would stop interrupting Reese in our staff meetings, but it has been going on for the last two meetings. I am going to have to talk to him about it,” says the manager. What type of reinforcement has the manager been using, that is not working?

Position power is derived from followers.

An optimal level of stress is functional because it helps improve performance.