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Which of the following negative behaviors deals with summarizing complex issues into something to simplistic?

You are a funeral director in Dallas County. While at the grocery store a lady asks you for the phone number of one of your recent clients so she could extend her condolences. How would you handle this?

A client is discussing the death of their daughter. Which of the following is not appropriate behavior?

What is a relation of harmony established in any human interaction?

Which concept best describes the second phase of the helping matrix? 

What is the process of helping people facilitate grief to a healthy resolution?

Which of the following is not a verbal form of communication?

Setting up the visitation, directing the funeral and assisting with disposition fulfill which phase of the helping matrix? 

This type of counseling adds another dimension to the giving of information in that it deals with significant feelings that are produced by specific life crises. 

The study of human behavior as related funeral service is