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The goal of crisis intervention is helping the person return to a [BLANK-1] ( pre-crisis/survival mode/non-depressed/post-crisis/new, normal ) level of functioning.

Counseling (Ohlsen)

Counseling (Rogers)

According to your glossary, ___________ is the intentional infliction of physical or psychological harm on another.

________________ grief is where mourning customs are unclear due to an inappropriate death and the absence of prior bereavement experience.

The three types of counseling that the funeral director can be involved with are [BLANK-1] ( informational/educational/active/conditional/instructional ) counseling, situational counseling, and [BLANK-2] ( supportive/corroborative/constructive/reliable/passive ) counseling.

Outward expression of grief

[BLANK-1] ( Paraphrasing/Reflection/Clarifying/Summarizing ) involves focusing on, and repeating back to the client, the key words used, usually the most important part of what was said. It lets the client know that you heard and understood what was said in a shortened or alternative form. 

The reaction of the body to an event often experienced emotionally as a sudden, violent and upsetting disturbance is defined as ______________.

You are working with a young widow whose husband died in an auto accident. She mentions that they had an argument before he left for work. What challenge will be greater for this lady?