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As an employee, you should avoid responding to customer complaints on Twitter, Facebook, or other forms of social media because the audience is potentially too large.  

E-mail and social networks are appropriate channels for both delivering and responding to complaints.  

Another name for a complaint message is a claim message.

Effective sales messages focus on three to five selling points to keep the reader interested. 

Most informational reports have one thing in common: a neutral or receptive audience.

A summary should condense a report or article by what percentage?

Feasibility reports answer such questions as Will this plan or proposal work?

According to Richard Perloff, reactance is_______.

As chairperson of a customer service task force, you must update management on your team’s progress. What kind of report will you write?

Which of the following observations did you observe when you placed baking soda in water? Select all that apply.