Paulina is a beauty pro who has been working at the same loc…

Paulina is a beauty pro who has been working at the same location for nearly 15 years. In this time, she has built a very loyal clientele. Among these clients is Francis, who has been seeing Paulina for the past seven years. During a recent service, Francis began to talk about concerns related to nutrition and Francis’s skin. Before long, Francis’s questions about nutrition became very detailed. Which of the following would be the BEST course of action for Paulina to take in responding to Francis?

Dana is a beauty pro and has recently been complaining to yo…

Dana is a beauty pro and has recently been complaining to you, her manager, about her sore neck, back, and feet. Although Dana has been a professional for many years, the discomfort and pain she is experiencing is a recent phenomenon, coinciding with installation of the new client treatment chairs, which are much larger than the previous ones. Other than the new chairs, nothing else has changed for Dana. As her manager, what is the BEST advice you can give Dana to help with her pain and discomfort?