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Conciseness is critical when microblogging.

Companies use blogs only for public and customer relations.

Clichés such as think outside the box are effective to use with multicultural audiences because they have flexible meanings.  

Each and every student will be required to participate in one group writing project contains a redundant expression.

Blogs can be useful to a company for crisis communication.

Memos should be organized directly by conveying the main idea first.

Expressions such as pursuant to your request and thank you in advance increases the professionalism of business messages.

Adjustment messages should rectify a wrong if one exists, regain the confidence of the customer, and _______.

If you want to express sympathy immediately after learning of a death or an accident, you might precede a phone call or a written condolence message by _______.

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following states the purpose in a way that could be used to start the email message?