A client for which your organization offers off-site backups…

A client for which your organization offers off-site backups has reported they have been a victim of ransomware. All of their files on the shared network file share have been encrypted. They cannot access any files without paying a ransom. What suggestions could you recommend?

Your manager has asked you to compose an email that will be…

Your manager has asked you to compose an email that will be sent to potential new clients detailing the availability and SLA of services you offer. You will need to gather from internal metrics to provide examples. What data category would the email be an example of?